Your subscription portal: get in and manage your plan

The subscription portal is where you handle everything related to your recurring plans. From here you can see which products you receive, when the next charge happens, pause or cancel if you need to, and much more — all without having to message anyone. It’s built right into the store, so the design and the experience are part of the same site where you bought.

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How to get into the portal

There are two ways in: From your account in the store

1. Log in to your customer account in the store.
2. In the menu or the account page, look for the “My Subscription” section.
3. Click to enter the portal.

From a direct link If the store sends you emails about your subscription, they usually include a link that takes you to the portal without logging in separately. That link is personal and it expires, so don’t share it — if it no longer works, get in from your account.

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What you see on the main screen

When you enter the portal, the first thing that appears is a summary of your activity:

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List of active subscriptions

Each subscription shows:

• Status: active, paused or cancelled.
• Products included: the items and quantities in your plan. If your subscription is a box, you see it as a single item with its name, its image and how many products it carries per delivery.
• Next charge: exact date and estimated amount.

If you have more than one active subscription, they appear listed one below the other.

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A subscription’s detail

When you open a subscription, its title is its frequency (for example “Every month”). Below it you see:

• Next delivery and Last delivery, with their dates. If you skipped a delivery or the subscription is paused, it’s shown there.
• Your subscription’s products: each product with its quantity and the total per delivery broken down:
  • Products: the sum of your products at subscription price.
  • Shipping: the shipping cost with its method, or Free if your subscription doesn’t pay for shipping.
  • Taxes: only if the store charges them on top of the price.
  • Total per delivery: exactly what’s charged each cycle.
• Payment method: the card you’re charged to, with its brand, the last four digits and the expiry date.

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Charge and order history

From each subscription you can see every charge processed and every order generated. Each record includes the date, the amount and the payment’s status.

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Accumulated savings

If your plan includes a discount off the regular price, the portal shows how much you save per delivery and how much you’ve saved in total since starting the subscription. Savings are calculated on the products only: it’s the difference between each product’s one-time purchase price and its subscription price. Shipping and taxes don’t count.

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Explore more

Inside each subscription, the store may show you other subscribable products. Each one is taken out as a new, independent subscription — it doesn’t get added to the one you’re viewing; to add a product to your current subscription use product editing, and for a one-off extra, the add-ons.

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What can you do from the portal?